Terms of service
1. About Us
This website and online store are operated by SOHL PRYMM ("SOHL PRYMM", "we", "us" or "our").
Our online store is powered by Shopify.
Throughout these Terms, "you" and "your" refer to any person who accesses our website, uses our services or purchases products from us.
By accessing our website or purchasing from us, you agree to these Terms of Service.
If you do not agree to these Terms, you should not use our website or place an order with us.
2. Eligibility
By placing an order through our website, you confirm that you are legally capable of entering into a binding agreement.
If you are under 18, you should only use our website or place an order with the involvement and permission of a parent or guardian.
3. Products
We make reasonable efforts to ensure that product descriptions, photographs, ingredients, sizes, colours and other information displayed on our website are accurate.
However, the appearance of products may vary slightly from photographs due to factors such as lighting, screen settings, packaging updates or manufacturing variations.
Packaging, ingredients or product presentation may occasionally change. Where relevant, you should review the product packaging and directions supplied with the product before use.
We may change, discontinue or update products from time to time.
4. Product Use
Our products should only be used for their intended purpose and in accordance with any directions or warnings provided on the product, packaging or website.
Unless otherwise stated, SOHL PRYMM personal-care products are intended for external use only.
Avoid contact with the eyes and discontinue use if irritation or an adverse reaction occurs.
Individual responses to cosmetic and personal-care products may vary.
Nothing on our website is intended to constitute medical or health advice.
5. Orders
When you place an order, you are responsible for ensuring that the information you provide is accurate and complete, including your:
- name;
- email address;
- billing information; and
- delivery address.
After placing an order, you may receive an automated confirmation email.
We reserve the right to reject or cancel an order where reasonably necessary, including where:
- a product is unavailable;
- there is an obvious pricing or website error;
- payment cannot be authorised;
- we reasonably suspect fraud or unauthorised activity; or
- we are unable to fulfil the order.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.
6. Prices and Payment
All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.
Applicable taxes, including GST where required, will be handled in accordance with Australian law.
Prices may change from time to time. A price change will not affect an order that has already been accepted by us.
Available payment methods will be displayed at checkout.
Payments may be processed by Shopify Payments or other third-party payment providers. These providers may have their own terms and privacy policies.
You agree to provide current, complete and accurate payment and billing information when making a purchase.
7. Promotions and Discount Codes
From time to time, we may offer discount codes, promotions, bundles or special offers.
Unless otherwise stated:
- promotions cannot be combined;
- discount codes must be entered before completing checkout;
- promotions may have eligibility requirements or expiry dates; and
- promotions apply only during the advertised promotional period.
Any specific conditions displayed with a promotion will form part of that offer.
Nothing in this section affects your rights under the Australian Consumer Law.
8. Shipping and Delivery
Shipping costs, available delivery methods and estimated delivery timeframes are provided at checkout or in our Shipping Policy.
Delivery estimates are estimates only and may be affected by circumstances outside our reasonable control, including courier delays, weather, public holidays or other disruptions.
You are responsible for providing an accurate and complete delivery address.
If you realise that you have entered incorrect delivery information, please contact us as soon as possible at support@sohlprymm.com.
We cannot guarantee that an address can be changed once an order has been processed or dispatched.
Our Shipping Policy forms part of these Terms.
9. Returns, Refunds and Consumer Guarantees
Our products come with rights and guarantees under the Australian Consumer Law.
These rights cannot be excluded or restricted by these Terms or by our store policies.
If a product has a major problem, you may be entitled to choose a refund or replacement. Other remedies may apply where a problem is not major.
Nothing in our Refund Policy or these Terms is intended to limit any rights or remedies available to you under applicable consumer law.
Change-of-mind returns, where offered, are governed by our Refund Policy and are separate from your rights in relation to faulty or non-compliant products.
To contact us about a problem with an order, email:
10. Website Availability
We aim to keep our website available and functioning correctly, but we do not guarantee that access will always be uninterrupted or error-free.
We may temporarily suspend or restrict access to parts of the website where reasonably necessary for maintenance, security, updates or technical reasons.
We may update or modify the website and its features from time to time.
11. Accuracy of Website Information
We take reasonable care to ensure information on our website is accurate and current.
However, occasional errors may occur, including errors relating to:
- pricing;
- product descriptions;
- availability;
- promotional offers; or
- other website content.
If we identify an error affecting an order you have placed, we will contact you where reasonably necessary and provide an appropriate solution.
Nothing in this section limits your rights under the Australian Consumer Law.
12. Intellectual Property
Unless otherwise stated, the content of the SOHL PRYMM website, including our:
- brand name;
- logos;
- product names;
- photographs;
- graphics;
- website design;
- written content; and
- other original material
is owned by or licensed to SOHL PRYMM and is protected by applicable intellectual property laws.
You may access and use our website for personal, non-commercial purposes.
You must not reproduce, distribute, modify, sell, publish or commercially exploit our content without our prior written permission, except where permitted by law.
13. Acceptable Use
You must not use our website:
- for unlawful or fraudulent purposes;
- to interfere with the security or operation of the website;
- to attempt to gain unauthorised access to our systems or another person's information;
- to introduce viruses, malware or other harmful material;
- to scrape, copy or exploit website content for unauthorised commercial purposes; or
- in a way that infringes another person's rights.
We may restrict access to our website where reasonably necessary to protect our business, customers, systems or legal rights.
14. Third-Party Services and Links
Our website may use or link to services operated by third parties, including Shopify, payment providers, delivery providers, social media platforms and other websites.
Third-party websites and services are controlled by their respective operators and may be subject to their own terms and privacy policies.
We are not responsible for the content, availability or privacy practices of third-party websites that we do not control.
15. Liability
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified under the Australian Consumer Law or any other applicable law.
To the extent permitted by law, SOHL PRYMM is not responsible for losses arising from circumstances outside our reasonable control.
Any limitation of liability contained in these Terms applies only to the extent permitted by applicable law.
16. Privacy
We handle personal information in accordance with our Privacy Policy.
Our Privacy Policy explains the types of information we may collect, how we use and disclose it, and how you can contact us about your personal information.
17. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website, products, policies or legal obligations.
The current version will be published on our website with the Last updated date shown at the top.
Changes will apply from the date the updated Terms are published and will not retrospectively change the terms applying to an order already placed, except where required by law.
18. Governing Law
These Terms are governed by the laws of Western Australia, Australia, and applicable Commonwealth laws.
You and SOHL PRYMM submit to the non-exclusive jurisdiction of the courts of Western Australia and any courts entitled to hear appeals from them.
Nothing in this section limits any rights you may have under mandatory consumer protection laws.
19. Contact Us
If you have any questions about these Terms or an order, please contact:
SOHL PRYMM
Email: support@sohlprymm.com