Privacy policy

SOHL PRYMM ("SOHL PRYMM", "we", "us" or "our") operates this website and online store, including the related content, features, products and services offered through it (the Services).

Our online store is powered by Shopify, which provides the ecommerce platform we use to offer our products and Services to you.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, place an order, communicate with us or otherwise use our Services.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.

By using our Services, you acknowledge that you have read this Privacy Policy.

Personal Information We Collect

"Personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Depending on how you interact with us, we may collect the following types of personal information:

• Contact information, such as your name, email address, telephone number, billing address and delivery address.
• Order and transaction information, including products you purchase, return, exchange or cancel, your order history and transaction details.
• Payment information, such as payment method and payment confirmation information. Payment card details may be collected and processed directly by Shopify or our payment providers rather than being stored by us.
• Account information, if customer accounts are enabled, such as login details, account preferences and settings.
• Customer communications, including information you provide when contacting us about an order, product or customer support matter.
• Device and technical information, including your IP address, browser type, device information, network information and other online identifiers.
• Website usage information, including how you interact with our website, pages or products you view, items added to your cart and other browsing activity.
• Marketing preferences, including whether you have subscribed to or unsubscribed from marketing communications.

We may also collect other information you choose to provide to us.

How We Collect Personal Information

We may collect personal information:

• directly from you when you place an order, create an account, subscribe to marketing, contact us or otherwise provide information to us;
• automatically when you visit or use our website, including through cookies and similar technologies;
• from Shopify and other service providers that help us operate our store;
• from payment processors, delivery and fulfilment providers, analytics providers and marketing platforms; and
• from other third parties where permitted by law.

How We Use Personal Information

We may use personal information to:

• process payments and fulfil your orders;
• arrange delivery and provide order updates;
• process returns, exchanges and refunds;
• provide customer service and respond to enquiries;
• operate and maintain our website and online store;
• create and manage customer accounts where available;
• remember preferences and improve your shopping experience;
• understand how customers use our website and products;
• improve our products, Services, website and customer experience;
• detect, investigate and prevent fraud, security incidents and other unlawful activity;
• maintain appropriate business and transaction records;
• comply with applicable laws, regulations and legal obligations;
• enforce our terms, policies and legal rights; and
• send marketing and promotional communications where permitted by law.

Marketing Communications

If you subscribe to our marketing communications, we may send you emails, SMS messages or other communications about SOHL PRYMM products, offers, launches and promotions.

We send commercial electronic messages in accordance with applicable Australian laws.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email. Where SMS marketing is offered, you can follow the opt-out instructions provided in the message.

If you unsubscribe from marketing communications, we may still contact you about matters necessary to complete or service a transaction, such as order confirmations, delivery updates, customer service matters or important information relating to your purchase.

Cookies and Similar Technologies

Our website and the services we use may use cookies, pixels and similar technologies.

These technologies may be used to:

• keep the website functioning correctly;
• remember your preferences;
• maintain your shopping cart;
• understand website traffic and usage;
• measure website and advertising performance;
• help prevent fraud and maintain security; and
• provide or measure relevant advertising.

You may be able to manage or block cookies through your browser or device settings. Disabling certain cookies may affect the functionality of our website.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our business and provide the Services.

This may include disclosure to:

• Shopify, which provides our ecommerce platform;
• payment processors and financial service providers;
• delivery, courier, logistics and fulfilment providers;
• website hosting, technology and cloud service providers;
• customer support providers;
• analytics providers;
• marketing and advertising platforms;
• professional advisers such as accountants, lawyers or consultants where required;
• government agencies, regulators, courts, law enforcement agencies or other parties where required or authorised by law; and
• another party in connection with the sale, restructure or transfer of all or part of our business.

We may also disclose information where you have requested, authorised or consented to the disclosure.

We do not disclose personal information for purposes unrelated to our business unless you have consented or the disclosure is otherwise permitted or required by law.

Shopify

Our online store is hosted by Shopify.

Shopify collects and processes personal information about your use of our store in order to provide its ecommerce services and related features.

Information you provide through our store may be transmitted to Shopify and other service providers used to operate the Services. Shopify may also process information about your interactions with our store in connection with Shopify services, including features that operate across participating Shopify merchants.

Shopify's handling of personal information is also governed by its own privacy policies.

You can read the Shopify Consumer Privacy Policy here:

https://www.shopify.com/legal/privacy/consumers

You can also access Shopify's privacy controls and requests through:

https://privacy.shopify.com/

Overseas Disclosure and Processing

Some of the service providers we use, including Shopify and providers involved in payments, technology, analytics, marketing and cloud services, may operate or store information outside Australia.

As a result, your personal information may be disclosed to, stored in or processed in countries outside Australia.

The countries involved may vary depending on the providers and services we use from time to time.

Where applicable law requires us to do so, we will take reasonable steps in relation to the handling of personal information by overseas recipients.

If you would like further information about overseas processing relevant to your personal information, please contact us.

Third-Party Websites and Services

Our website may contain links to websites, applications or services operated by third parties.

We are not responsible for the privacy practices, content or security of third-party websites or services that we do not control.

If you follow a link to a third-party website or service, we recommend reviewing its privacy policy and terms before providing personal information.

Security of Personal Information

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee the absolute security of information transmitted through the internet.

You are responsible for keeping any account login details or passwords associated with our Services confidential.

If you believe your interaction with us is no longer secure, please contact us as soon as possible.

Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

• complete and manage orders;
• maintain business, tax and transaction records;
• provide customer support;
• resolve disputes;
• prevent fraud;
• enforce agreements; and
• comply with applicable legal and regulatory requirements.

When personal information is no longer reasonably required, we may delete, destroy or de-identify it, subject to any legal record-keeping requirements.

Accessing and Correcting Your Personal Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that you believe is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, contact:

support@sohlprymm.com

We may need to verify your identity before providing access to or correcting personal information.

There may be circumstances where we are permitted or required by law to refuse an access or correction request. If this occurs, we will provide an explanation where required.

If Shopify separately controls personal information about you, you may also be able to exercise your rights directly through Shopify's privacy portal.

Marketing Preferences

You may opt out of receiving promotional emails from us at any time by using the unsubscribe link included in our marketing emails.

You may also contact us at support@sohlprymm.com to update your communication preferences.

Unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications concerning an existing order or customer service matter.

Children's Privacy

Our website and Services are not specifically directed at children.

We do not knowingly seek to collect personal information from children for marketing purposes.

If you are a parent or guardian and believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us at support@sohlprymm.com.

Privacy Complaints

If you have a question or complaint about how we have handled your personal information, please contact us using the details below.

Please provide enough information for us to understand and investigate your concern.

We will review privacy complaints and respond within a reasonable period.

Where the Privacy Act 1988 (Cth) applies to us, and you are not satisfied with our response, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Information about making a privacy complaint is available at:

https://www.oaic.gov.au/privacy/privacy-complaints

Your Rights Outside Australia

If you access our Services from outside Australia, privacy laws in your location may provide you with additional rights in relation to your personal information.

Where those laws apply to us, we will handle valid requests in accordance with the applicable requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, Services, legal obligations or privacy practices.

When we update this Privacy Policy, we will publish the revised version on our website and update the Last updated date at the top of the policy.

Contact Us

If you have questions about this Privacy Policy, our privacy practices or personal information we hold about you, please contact:

SOHL PRYMM
Email: support@sohlprymm.com