Shipping policy

Where We Ship

SOHL PRYMM currently ships to addresses within Australia only.

We do not currently offer international shipping.

Orders are dispatched from Perth, Western Australia using Australia Post, StarTrack or another suitable service within the Australia Post network.

Shipping Rates

Our current shipping rates are:

We do not currently offer free shipping.

Shipping charges are shown at checkout before you complete your order.

Order Processing

We aim to process and dispatch orders within 1–3 business days after your order has been successfully placed and payment has been received.

Business days are Monday to Friday, excluding public holidays.

Orders placed on weekends or public holidays will begin processing on the next business day.

During particularly busy periods, promotions or unforeseen circumstances, processing may occasionally take longer.

Estimated Delivery Times

Once your order has been dispatched, Standard Shipping generally takes approximately 2–10 business days.

Express Shipping is generally faster than Standard Shipping, but delivery times vary depending on your location and the carrier's network.

These timeframes are estimates only and are not guaranteed delivery dates.

Your total delivery time consists of our 1–3 business day processing period plus the carrier's delivery time.

Delivery may take longer for regional or remote locations or during periods of high parcel volumes, severe weather, public holidays, carrier disruptions or other circumstances outside our reasonable control.

Australia Post currently advises that delivery times vary based on the origin, destination and service selected.

Tracking

All SOHL PRYMM orders include tracking.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

PO Boxes and Parcel Lockers

We can deliver to Australian PO Boxes and Parcel Lockers where supported by the selected delivery service.

Please ensure all address details, including your PO Box or Parcel Locker number, are entered correctly at checkout.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your delivery details, please contact us as soon as possible at:

support@sohlprymm.com

We will make reasonable efforts to update your address before dispatch, but we cannot guarantee that changes can be made once an order has been processed or dispatched.

If an order is returned to us because an incorrect or incomplete address was provided, or because the parcel was not collected when required, the customer will generally be responsible for any additional postage costs required to resend the order.

If the delivery problem was caused by an error on our part, SOHL PRYMM will cover the cost of correcting it.

Lost Parcels

If your parcel appears to be lost in transit, please contact us at support@sohlprymm.com.

We may first investigate the delivery with Australia Post, StarTrack or the relevant carrier.

If a parcel is confirmed as lost in transit, we will arrange an appropriate solution, which may include a replacement or refund.

Under Australian Consumer Law, businesses must provide a solution where goods a customer has paid for cannot be supplied within the promised or a reasonable time. Postal delays can sometimes be outside the retailer's control, but the business should still work with the customer to resolve the issue.

Parcels Marked as Delivered

If tracking shows that your parcel has been delivered but you cannot locate it, please first check the delivery location, around your property and with anyone else at the address who may have accepted the parcel.

You should then contact us so that we can assist with an investigation with the delivery carrier.

A parcel being marked as delivered does not automatically result in a refund or replacement. We will consider the tracking information, carrier investigation and circumstances of the delivery before determining the appropriate next step.

Nothing in this policy limits any rights or remedies available to you under the Australian Consumer Law.

Damaged Parcels

If your order arrives damaged, please contact us as soon as reasonably possible at:

support@sohlprymm.com

Please include your order number, a description of the issue and clear photographs of the product and packaging where possible.

We will assess the issue and arrange an appropriate solution where applicable.

This policy does not limit your rights under the Australian Consumer Law.

Returned to Sender

If a parcel is returned to SOHL PRYMM because of an incorrect address, failure to collect the parcel or another issue caused by the recipient, we may require payment of the applicable shipping cost before resending the order.

If the parcel was returned because of an error by SOHL PRYMM, we will arrange redelivery at no additional cost to you.

Delivery Delays

Once an order has been handed to the delivery carrier, delays may occasionally occur outside our direct control.

If your parcel is significantly delayed, please contact us and we will assist in investigating the shipment.

Delivery estimates displayed on our website or provided in this policy are estimates and not guaranteed arrival dates unless expressly stated otherwise.

Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Online businesses have the same consumer-law responsibilities as physical retailers.

Contact Us

For shipping or delivery enquiries, contact:

SOHL PRYMM
Email: support@sohlprymm.com